Workday Implementation Support, Testing and Training
When Albida’s client was in the process of implementing Workday HCM and Payroll, the programme was already moving forward well.
The system design was taking shape, and progress was steady. But as the implementation approached go live, there was a recognition that some additional support would help ensure the work landed as intended.
The focus was not just on getting the system live, but on making sure that testing was meaningful, training was effective, and the organisation felt confident using the platform from day one.
Where Things Stood
As the programme progressed, the focus began to shift towards how the system would work in day-to-day use.
Testing needed to go beyond process and ensure that scenarios reflected how the system would be used in practice. Training needed to feel relevant to different groups across the organisation, rather than being a one-size-fits-all exercise.
There was also a sense that decisions made at this stage would shape how successfully the system would be adopted after go-live.
This was less about adding more activity, and more about strengthening how the work was being approached.
Working Through the Detail
Cara joined the programme to provide testing and training support, working closely with the team during key phases of the implementation.
Testing activity was reviewed and supported in real time, with a focus on making sure it was both efficient and meaningful. Rather than treating testing as a formal step to complete, the emphasis was on using it as an opportunity to identify issues early and understand how the system would operate in day-to-day use.
Training was designed and delivered with different audiences in mind, ensuring that people were not only shown how the system worked, but understood how it related to their roles and responsibilities.
Alongside this, Cara contributed to wider programme discussions, offering perspective on design decisions and sharing insight based on previous implementation experience.
After go-live, the focus shifted. Reporting requirements were reviewed in more detail, with time taken to understand what information the organisation genuinely needed and how it would be used. From there, dashboards were designed to provide clear, relevant management information, supported by knowledge transfer so that the team could continue developing and refining reporting themselves.
What Changed Over Time
As the programme progressed, testing became more purposeful and issues were identified earlier, allowing them to be resolved before they had a wider impact.
Training landed more effectively across the organisation. People felt more confident using the system and were better able to apply it in their day-to-day work.
After go-live, reporting became more aligned to the organisation’s needs, providing clearer insight and supporting more informed decision-making.
The Result
The implementation was delivered successfully, with testing, training and reporting all contributing to a smoother transition into live operation.
More importantly, the organisation was left with stronger internal capability. Teams were better equipped to use the system, support colleagues, and continue developing Workday in a way that reflected their needs over time.